Floor Manager – Star Noodle
Full time @Na Hoaloha Ekolu in Restaurant / Food Services Shortlist Email JobJob Detail
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Job ID 19989
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Career Level Manager
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Experience 3 Years
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Qualifications Open
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RIASEC Interest Codes C - Conventional
Job Description
Our Performance Expectations are:
The Floor Manager is responsible for every aspect of the guests’ and staff’s experience. The Floor Manager reports to the Restaurant General Manager.
- Participate in training and performance reviews for service staff, following the standards set for each outlet and using the passport as a base guide
- Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
- Resolves any customer complaints that are “passed up” from staff and/or asks for help from the Restaurant’s General Manager or Executive Leadership
- Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
- Greets guests and delivers the Star Noodle’s experience to each
- Knows regulars by name and tracks their seating and dining preferences
- Passes all training requirements required of front-line staff positions within 6 months
- Helps maintains inventory of service products, glassware, silver, uniforms
- Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
- Regularly teaches staff workshops
- Updates Point of Sale systems as needed
- Leads daily pre-shifts and attends regular staff meetings
- Establishes and maintains good communication and a positive working relationship with Restaurant Managers and General Manager, Chef and back-of-the-house staff
The Success Patterns for this position are:
- Restaurant experience strongly preferred
- Has worked in a high-volume restaurant service environment
- Has an appreciation for and working knowledge of really good food
- Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
- Has a reputation for excellent relationships with customers, vendors, floor and Kitchen Staff
- Has the ability to learn, design, implement, and continuously improve the systems and procedures that lead to success
- Has experience in the training and development of staff members
- Is self-directed and able to work independently, as well as be an integral member of the management team
- Has the ability to deliver the branded Experience to every customer
- Likes to work holidays, weekends, events, and other peak periods of the restaurant
Successful Candidates will have the following Personal Characteristics:
- Leadership style consistent with Hoaloha Na Eha team management
- An outgoing personality who can create and build energy around them
- Excellent verbal and written communication skills
- Passionate about great food and great service
- Excellent planning, organization, and coordination skills
- Comfortable making decisions and problem solving. Can handle complexity and paradox
- High level of interest in learning about food, people, and business
- Possesses strong interpersonal skills and able to work easily with diverse people and groups
We offer excellent benefits including medical, dental, vision, drug, 401k with company match, PTO upon qualifying, Aflac, flexible spending, employee meals, discounts and much more.
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