Desktop Technical Specialist
Full time @Hawaiian Electric in IT Tech Shortlist Email JobJob Detail
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Job ID 17978
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Experience 3 Years
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Qualifications Diploma
Job Description
JOB FUNCTION:
Provides technical support for the desktop and network/infrastructure products and services. Provides consultation and makes recommendations for configuration of desktop hardware and software solutions.
ESSENTIAL FUNCTIONS:
- Provides first and second level telephone or on-site support to resolve problems with or assist in the use of desktop products and services.
- Dispatches contractors and other personnel in response to customer trouble calls.
- Monitors the trouble ticket system.
- Provides consulting and training to internal staff and company customers. Â Prepares instructional material on hardware and software enhancements and teaches, guides, and informs internal staff and company customers regarding use.
- Consults with consultants and customers, then recommends and configures the best desktop solutions for the customer’s needs.
- Participates in identifying and evaluating new desktop hardware and software products.
- Provides input on the selection and adoption of new standards and products for desktop hardware and software.
- Proposes or develops procedures, processes and innovative ways to improve the efficiency and economics of the desktop function.
- Provides backup support to the IT Infrastructure & Operations Division and their desktop, server and network systems.
- Assists with desktop hardware and software installations and relocations.
- Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:
Knowledge Requirements
- Thorough knowledge of the principles of information system technologies normally acquired through college level courses or equivalent experience.
- Thorough knowledge of data processing and end-user computing principles.
- Fundamental TCP/IP networking knowledge and the interaction between Microsoft desktops and servers.
- Knowledge of information systems, client-server and workstation/PC technologies (hardware, software and connectivity), basic telecommunications and e-business.
Skills Requirements
- Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
- Ability to field telephone calls all day long and remain composed and customer focused.
- Effective oral and written communication skills.
- Ability to communicate with all levels in the company and a wide variety of end-users in structured and unstructured settings.
- Demonstrated ability and motivation to learn new tools and products independently.
- Strong interpersonal skills to influence and persuade various groups or individuals and provide excellent customer service.
- Good analytical and organizational skills.
Experience Requirements
- Several years (3-5) experience with IBM or compatible personal computers, proficient with Windows desktop products.
- Several years (3-5) experience in an IT environment.
- Few years (1-3) experience installing operating systems and network cards.
Role:Â Non-Exempt
Number of Vacancies:Â 1
Work Schedule:Â Monday – Friday
Work Hours:Â 7:00 am – 4:00 pm
Location: Kahului – Maui
Hiring Range: The hiring range for the DESKTOP TECH SPECIALIST (MAUI) [Req ID 8662] position is $62,200.00 to $77,700.00. The person selected will be placed according to his/her skills and qualifications.
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