Office Support Generalist
Full time @Rentals Maui in Administrative Shortlist Email JobJob Detail
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Job ID 10609
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Career Level Open
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Experience 2 Years
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Qualifications Associate
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RIASEC Interest Codes C - Conventional
Job Description
SUMMARY:
Assist guests with their reservations both on the phone and with online requests. Process payments, send and receive guest correspondence, verify invoices, file, create cards & signs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer phone calls and respond to email, text, and chat requests from guests, cleaners, and inspectors.
- Generate Kaba door codes upon request.
- Save and approve housekeeping invoices.
- Pre-check, troubleshoot, and confirm automated payments.
- Process check payments and bank deposits.
- Process ACH deposits.
- Receive and process rental agreements and covid addendums.
- Pre-check and send check-in instructions.
- Manage lost & found items: contact guests, mail items to guests, or donate items.
- File receipts and invoices into unit folders.
- Enter guest experience cards onto our website.
- Replenish arrival inspector materials & folders.
- Create, print, laminate, and schedule placement of signs, cards, and labels for units.
NONESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- None
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience working in a fast-paced office setting, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Excel, Word, and Publisher.
- HomeAway Escapia software experience is a plus.
- Data entry experience.
- Flexible working hours; one weekend day is a must.
LANGUAGE SKILLS:
- Ability to read and write routine correspondence to guests, cleaners, inspectors, owners, and site condo complex offices.
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply, and divide using whole numbers.
REASONING ABILITY:
- Ability to handle and keep composure in hostile or demanding situations.
- Perform well under pressure.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license and access to an insured vehicle.
WORK ENVIRONMENT:
- The noise level in the work environment is usually moderate.
- Rentals Maui is a drug-free workplace. A pre-employment drug screen will be required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:
- Frequently required to stand, walk, sit, use hands to finger, handle, or feel; and talk or hear.
- Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; and taste or smell.
- Regularly lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and computer screens.
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