Front Desk Manager
Full time @Marriott Vacations Worldwide in Hospitality Shortlist Email JobJob Detail
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Job ID 21570
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Career Level Manager
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
EXPLORE THE POSSIBILITIES
Front Desk Manager
Hyatt Vacation Club at Ka’anapali Beach
Salary Range: $65,250-$75,000
Relocation Offered: No
What does Hyatt Vacation Ownership Offer?
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Experience/Education Required:
- 1-3 years Front Office Supervisor or Manager experience at a hotel/resort/timeshare required
- Marriott PMS experience preferred
- Bilingual English/Japanese preferred
- High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience
Job Responsibilities:
Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
Follow us on Social Media!
– Instagram: @hyattvacationownership
– Facebook: Hyatt Vacation Ownership
From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you’d like to help make vacation dreams come true, learn more about joining our family.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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