Phone Operator @ Westin Nanea Ocean Villas
Full time @Marriott Vacations Worldwide in Hospitality Shortlist Email JobJob Detail
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Job ID 20907
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Experience Fresh
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Qualifications Open
Job Description
Job Status: Full-Time, 2nd (Afternoon)/3rd (Overnight) Shifts
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Where each associate at Westin Nanea Ocean Villas is offered great perks & incentives.
- Free daily meal and associate cafeteria
- Discounts to onsite spa and food outlets
- Community service opportunities
- Complimentary soft drinks, coffee and tea
- Monthly and quarterly celebrations and awards
- Company branded hats for outdoor associates
- Free work shoes every 6 months (select departments)
- Discounted bus pass
Where you can make a difference.
- Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Where your skills help you make a difference.
- Prior Hotel/Resort Front Desk Agent Experience preferred
- Must be able to work a variable schedule, including complete weekend and holiday availability
- Must have great customer service skills – all our positions come into contact with guests!
Where we celebrate and cultivate connections.
- Marriott Vacations Worldwide was Recently Ranked #1 on the Newsweek Top 100 Most Loved Workplaces!!
Follow us on social media!
- Instagram: @marriottvacationsworldwide
- Facebook: Marriott Vacations Worldwide
- Twitter: @marriottVAC
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world. As a leader in leisure travel, we take pride in delivering meaningful moments while having fun and growing our skills—and you can too!
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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